Shipping policy

Gemini said

Shipping Policy for TreasuresCity

At TreasuresCity, we want to make sure your gear—from camping essentials to your next favorite pair of athletic shoes—gets to you as quickly and safely as possible. Below are the details of our shipping process.

1. Processing Times

All orders are processed within 2 to 4 business days (excluding weekends and holidays). You will receive a notification as soon as your order has shipped.

Note: During peak seasons (like summer for camping gear or the holidays), processing times may be slightly extended. We appreciate your patience as we prepare your adventure-ready items!

2. Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method Estimated Delivery Time Price
Standard Shipping 5–10 Business Days $X.XX
Expedited Shipping 2–4 Business Days $X.XX
Free Shipping Orders over $[Amount] FREE

3. Domestic & International Shipping

  • Domestic: We ship to all regions within [Your Country].

  • International: We currently ship to [List Countries, e.g., USA, Canada, UK]. Shipping times for international orders typically take 2 to 3 weeks.

  • Customs & Duties: Your order may be subject to import duties and taxes (including VAT) once a shipment reaches your destination country. TreasuresCity is not responsible for these charges; they are the responsibility of the customer.

4. How do I check the status of my order?

Once your order has shipped, you will receive an email notification from us including a tracking number. Please allow 48 hours for the tracking information to become available in the carrier's system.

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at (aymenmari777@gmail.com )with your name and order number, and we will investigate it for you.

5. Shipping to P.O. Boxes

Please note that some larger camping equipment (like heaters or heavy tools) may have restrictions for delivery to P.O. Boxes. We recommend using a physical street address for these items to ensure a smooth delivery.

6. Damages & Issues

If your order arrives damaged, please email us immediately at [aymenmari777@gmail.com] with your order number and a photo of the item’s condition. We will do our best to provide a replacement or a solution as quickly as possible.